SIPELIA
Sipelia ™ Communications Management is the Security Center module that enables SIP communications between operators and intercom devices deployed throughout the company. With unification in Security Center, intercom communications are tightly linked to your security applications, greatly improving situational awareness for your security team while facilitating collaboration
Communications are an essential aspect of security
Working with separate physical security and communication systems can present operators with many challenges when it comes to responding to an unforeseen threat or emergency call. Taking steps to truly integrate communications management into your strategy will lead you to a more comprehensive approach to security. By unifying communications and your physical security applications, your operators benefit from another flow of information that intuitively complements the physical security data from your video, access control and detection systems. intrusions.
Pitfalls of proprietary communications tools
When deploying a new telephony system, companies tend to choose open solutions, such as IP phones based on VoIP and SIP standards. However, many still use proprietary intercom solutions. The deployment of proprietary intercom systems limits the possibilities for changing the communication strategy over time. By adopting SIP devices, it is possible to better leverage existing IP networks, reduce installation costs and open up new opportunities, including combining SIP intercom devices with security systems and telephony over existing IP.
Improved collaboration
Although video conferencing has become quite common, whether in the home or office, this form of video interaction is often absent from the security arena. When a company uses multiple communication tools (smartphones, mobile apps, business phones, desktop apps), operators are generally less efficient when it comes to responding to incidents. Integrating video communications with security applications enables operators to respond to incidents while collaborating with their peers, all in a single security and communications application
Emergency call management
Whether you need to secure a specific building or an entire city center, you can leverage emergency call station integration with video to better manage emergency calls. Your staff can respond to emergency calls while watching live video, and take appropriate action to handle various situations as they arise.
Control of parking entrances
Whether you are verifying your parking lot access or entrance using access control readers or a license plate recognition system, your team can respond to incoming requests for assistance and manually open them. car park doors and gates from a single user application.
Loss of cards by employees
Intercoms are linked to controlled access doors and video cameras to streamline operator response to requests from employees who have lost their cards. Accept incoming calls, confirm the caller's identity via live video and their cardholder profile, and allow access from the Security Center user application.
Integrated SIP server
With a fully integrated SIP engine, the Sipelia communication server is unique in its management of SIP-compatible peripheral devices, in particular intercoms and Intercom Exchange servers. The Sipelia server routes all calls and optionally allows video calls to be recorded and played back. Using SIP, you can also deploy various standardized devices from Commend, Zenitel, Code Blue, Castel and Axis.
Available capacities
Complete call management
Operators can place, answer and transfer calls through an integrated dialog, all within the same unified application that allows them to manage their access control, video and ALPR systems. In the event of incoming calls from intercoms associated with cameras and readers, operators can dynamically access camera and door control commands. The customizable phone book, recent calls list and dial pad further enhance the experience, providing operators with the ability to call other operators or remote door intercoms.
Available capacities
Video calls between operators
Video calls between users improve teamwork because operators no longer need to use external communication applications or devices, whether for routine tasks or to respond to threats. Similar to a video chat, this feature allows operators to make video calls through their Security Center application, their security interface then functioning as an IP softphone (SIP client). Video communications between colleagues is greatly simplified, allowing operators to share information and react to any situation.
Available capacities
Communications are an essential aspect of security
Working with separate physical security and communication systems can present operators with many challenges when it comes to responding to an unforeseen threat or emergency call. Taking steps to truly integrate communications management into your strategy will lead you to a more comprehensive approach to security. By unifying communications and your physical security applications, your operators benefit from another flow of information that intuitively complements the physical security data from your video, access control and detection systems. intrusions.
Pitfalls of proprietary communications tools
When deploying a new telephony system, companies tend to choose open solutions, such as IP phones based on VoIP and SIP standards. However, many still use proprietary intercom solutions. The deployment of proprietary intercom systems limits the possibilities for changing the communication strategy over time. By adopting SIP devices, it is possible to better leverage existing IP networks, reduce installation costs and open up new opportunities, including combining SIP intercom devices with security systems and telephony over existing IP.
Improved collaboration
Although video conferencing has become quite common, whether in the home or office, this form of video interaction is often absent from the security arena. When a company uses multiple communication tools (smartphones, mobile apps, business phones, desktop apps), operators are generally less efficient when it comes to responding to incidents. Integrating video communications with security applications enables operators to respond to incidents while collaborating with their peers, all in a single security and communications application
Emergency call management
Whether you need to secure a specific building or an entire city center, you can leverage emergency call station integration with video to better manage emergency calls. Your staff can respond to emergency calls while watching live video, and take appropriate action to handle various situations as they arise.
Control of parking entrances
Whether you are verifying your parking lot access or entrance using access control readers or a license plate recognition system, your team can respond to incoming requests for assistance and manually open them. car park doors and gates from a single user application.
Loss of cards by employees
Intercoms are linked to controlled access doors and video cameras to streamline operator response to requests from employees who have lost their cards. Accept incoming calls, confirm the caller's identity via live video and their cardholder profile, and allow access from the Security Center user application.
Integrated SIP server
With a fully integrated SIP engine, the Sipelia communication server is unique in its management of SIP-compatible peripheral devices, in particular intercoms and Intercom Exchange servers. The Sipelia server routes all calls and optionally allows video calls to be recorded and played back. Using SIP, you can also deploy various standardized devices from Commend, Zenitel, Code Blue, Castel and Axis.
Available capacities
- Unified communications for access control, video, ALPR, intrusion detection and other security applications
- Connects to door intercoms, main stations, Exchange servers and SIP-enabled mobile applications from third-party vendors
- Manages all communications via the SIP protocol, including the configuration of SIP trunks
- Manages call queues and routes calls to individual users or a call group with multiple recipients
- Records call sessions and associated video (optional)
Complete call management
Operators can place, answer and transfer calls through an integrated dialog, all within the same unified application that allows them to manage their access control, video and ALPR systems. In the event of incoming calls from intercoms associated with cameras and readers, operators can dynamically access camera and door control commands. The customizable phone book, recent calls list and dial pad further enhance the experience, providing operators with the ability to call other operators or remote door intercoms.
Available capacities
- Thanks to the dialog box integrated in Security Center, operators can make, answer, transfer or cancel calls
- In addition, thanks to visual and audio notifications, operators are sure to be instantly informed of incoming calls
- Contact list, recent calls list, phone book and dial pad simplify how operators can make calls
- Create personalized call groups so that several operators can receive incoming calls
- Call report generation provides the ability for users to investigate communication activities and replay call sessions by viewing the associated video
Video calls between operators
Video calls between users improve teamwork because operators no longer need to use external communication applications or devices, whether for routine tasks or to respond to threats. Similar to a video chat, this feature allows operators to make video calls through their Security Center application, their security interface then functioning as an IP softphone (SIP client). Video communications between colleagues is greatly simplified, allowing operators to share information and react to any situation.
Available capacities
- Operators can contact their colleagues and collaborators via audio or video calls
- All video calls are made through the Security Center Unified User Application, so the need for external applications is completely eliminated
- Works with standard equipment including USB headsets and microphones
- Call recording for later reading and evaluation (optional)
- By combining it with Task Sharing, your staff can further improve their situational awareness and collaboration
